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Environment Rating Scales

ERS Project
Grievance Policy

Grievance is defined as any situation where the child care facility does not agree with the ERS assessment information.

1. Within 90 days of assessment visit:

  • Discuss issue(s) with the ERS project supervisor

Jill Soto
405-799-6383
888-446-7608
jsoto@ou.edu

  • Write a letter to CECPD explaining the grievance within 90 days of assessment visit.
    CECPD
    Attn: Jill Soto
    1801 N. Moore Ave.
    Moore, OK 73160
  • The assessor who performed the assessment will write a letter discussing the assessment and areas of concern.

2. A Grievance meeting will occur between ERS supervisor, facility and others (if applicable). This meeting could occur in person or via the phone.

3. A new assessment will be scheduled if issues are not resolved.

Documentation of each step will be included in the facility's ERS file.