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ERS Project
Grievance Policy

Grievance is defined as any situation where the child care facility does not agree with the ERS assessment information. 

  1. Within 90 days of assessment visit:
 
  • Discuss issue(s) with the ERS project supervisor
    Jill Soto
405-799-6383
888-446-7608
jsoto@ou.edu
     
 
  • Write a letter to CECPD explaining the grievance within 90 days of assessment visit.
    CECPD
Attn: Jill Soto
1801 N. Moore Ave.
Moore, OK 73160
     
 
  • The assessor who performed the assessment will write a letter discussing the assessment and areas of concern.
     
2. A Grievance meeting will occur between ERS supervisor, facility and others (if applicable). This meeting could occur in person or via the phone.
     
3. A new assessment will be scheduled if issues are not resolved.
 
Documentation of each step will be included in the facility's ERS file.